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Received an old product, I have purchased 'samsung On 8' on 5 september 2017 from snapdeal.

Complain ID : CCN033447   26   Complaint's Reply

Online Order Complaint Complaint Date: August 20, 2018
Modified date: September 17, 2018
  • State :  Uttarakhand
  • City :  Dehradun
  • Address: 44, Village - Bhanwala , P.o Bhauwala, Premnagar
I have purchased 'samsung On 8' on 5 september 2017 from snapdeal. The phone's display is not working. I went to samsung service centre. They checked the warranty of the phone. the selling date showing their if of 2016. I have phone's bill having puucgased date of september 2017. snapdeal delivered me old product
I want immediate solution to this problem.
Waiting for your reply.....

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    Team Snapdeal

    received an old product by Team Snapdeal:

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    Hi Customer,

    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

    Thanks!
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.