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Product received in damaged condition -No replacement/ refund as per customer demand

Complain ID : CCN039240   35  

Online Order Complaint Complaint Date: June 24, 2019
I bought an inverter online from www.luminousindia .com on 2019-05-08 of Order No. 100007650, but I received a damaged product. Immediately I contacted their customer sale service regarding my issue. They replied to me to email my issue. I mailed my issue several times with all relevant document but till I have not got any response from their end. I called their sale service many times but they also do not provide any update of my problem just telling me that they can not do anything, only higher authority can deal and repeatedly ask me to send the email. But after sending several emails I did not get any refund or they picked up my damage inverter for replacement.
Complaint Against / To: Luminous India

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