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Order as not picked up yet, can I know the problem details and information of the product

Complain ID : CCN035907   31  

Online Order Complaint Complaint Date: December 8, 2018
Modified date: January 4, 2019
The order I'd 8348659207 the tracking order I'd is 978859267 the order has not picked up please rectify my order can I know the problem details and information of the product
Complaint Against / To: Ecom express

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.