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Not refunding money after receiving purchase return.

Complain ID : CCN025895   48  

Online Order Complaint Complaint Date: February 3, 2017
Modified date: February 3, 2017
I have Purchased two pairs of shoes along with other items but return both of the shoes as per company norms as on 11.01.2017.the courier partner also deliver the item on 20.01.2017 to them but till now they have not refunded my money to me and also not giving me satisfactory answer to me.the return id is-20078970 & 20078693 respectively.whenever i called them they only reply that we are looking into the matter, but doing nothing.
Kindly do the needful.
thanking you.
Complaint Against / To: MYNTRA

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.