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MYNTRA NOT REFUNDING MY AMOUNT AND REFUSING TO ACCEPT THAT THEY RECEIVED THE PAYMENT

Complain ID : CCN026060   53  

Online Order Complaint Complaint Date: February 8, 2017
  • State :  Rajasthan
  • City :  Udaipur
  • Address: 197 MALLA TALAI RAZA COLONY NEAR MASJID
My Mobile number associated with myntra: 9413092789
I ordered jack & Jones track pants having Order no:152770889 on November 22 November 2016 It was being delivered by EKart on 24 November 2016 As i wanted to pay by card so the delivery guy gave me the machine and i entered the details...i got message in my phone that Rs 1474.89 has been debited from your account but the delivery guy refused that he didn't receive the payment..So he again asked me for payment through cash and insisted me that no need to worry if i will not get my money credited back to my account he will be paying it to me from his pocket...So i gave him cash again but the product which i received was damaged so i requested for a return and it was easily returned and also that money which i paid by cash credited back to my account after the refund process initiated completely...but the money which i paid using my debit card is still stuck and i am so worried about it. here i am also attaching my mini statement and i have highlighted the payment that got deducted from my bank. I have raised a complaint about this to the Myntra team but they refused to accept that they received the payment.I went to the back after which they clearly told me that the payment got received by the Instakart services and then I even went to the delivery services company INSTAKART SERVICES,UDAIPUR,RAJASTHAN but they also didn't gave a proper response.
Mobile no Ekart delivery guy:- 09116108232
Complaint Against / To: MYNTRA

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