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Its been 4 months, but no refund yet, from Yepme.com

Complain ID : CCN028275   28  

Online Order Complaint Complaint Date: August 17, 2017
Modified date: August 19, 2017
I brought a watch from Yepme which costed Rs. 1498, and it stopped working. I got in touch with yepme and was advised to return it back.


"Dear Customer,your complaint no. 2977831 has been registered.

As per our return policy we request you to send the product preferably through speed post in a saleable condition. Also request you to send the AWB number and courier name on refund@yepme.com for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition to the below mention address:
Growthways Trading Pvt. Ltd. K-618,Rangpuri Ext. A-Block,Near Tata Telco bus service station, New Delhi-110037.

Yepme doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code of Rs 150, which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ Yepme. Please note that the refund/replacement request will be processed only once we receive the product at the address mentioned above.



Regards,
Yepme Team"

I got this mail on 26th of APRIL 2017. I returned the product through Professional couriers which was delivered on 6th May (Find tracking details attached).

Then they made me wait for 21 days as the item was not found, and it was all their staffs fault. After the item was found they told me that refund will reflect in account in 14-21 days (from May 30). It did not, then i contacted, mailed like more than 10 times. The issue was escalated, and now its been a month from escalation. No response until now.

**Dear Yepme, Please don't make people lose faith on online shopping by fraud or cheating.

Just refund money and I shall never ever purchase from Yepme again.

Thanks.

Complaint Against / To: Yepme

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