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Free gifts on purchase of Tablemate but the free gifts were different

Complain ID : CCN028094   21   Complaint's Reply

Online Order Complaint Complaint Date: July 31, 2017
Modified date: July 31, 2017
  • State :  Karnataka
  • City :  Bangalore
  • Address: A401 Krishna Ashraya Apts NRI Layout Kalkere
With reference to the above I had ordered for Tablemate on 21st Jul and they said if you order immediately you will get free phone and if you make immediate payment online you will get free headphones so I ordered and made the payment next it was delivered but the free gifts were different, when I asked the person who delivered he told me he has delivered what is billed if you any problem please contact them. So immediately contacted and was told that if it is wrong we will check recording and change, I have registered a complain on your behalf and by Monday you will get the information. Waited on Monday so on Tuesday when I contacted with same result only then they asked me to call centre, so I did contact them also then that person told only now you have informed us we have to check the recording you call us tomorrow. Next day ramu, then next Stephen with the same reply. Till today nothing has been done. I have registered a complain with consumerhelpline.gov.in and the no is 367446. This is for your information which they asked me to inform through mail officially. I am also enclosing both copies of bill in which it shows while making payment it's phone but while delivering bill has different items.
Complaint Against / To: Telebuy

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.