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Issue unusual sound inside the Engine One Activa 125 Scooter from Sachi Honda, Mahatma Nagar

Complain ID : CCN023190   55  

Online Order Complaint Complaint Date: October 10, 2016
Modified date: October 12, 2016
Dear Sir,

I would like to bring into your kind notice that, I have purchase One Activa 125 Scooter from Sachi Honda, Mahatma Nagar, Nashik. On 9th of Nov 2016

My Scooter Number is :MH 15 FC 3352
Address of the Service Centre is as follows :
Sachi Honda
Address: Mahatma Nagar Road,
Parijat Nagar,
Nashik,
Maharashtra 422005

I need to highlight the following complains I have witnessed while servicing the Scooter. At Moonka Honda.

a) Whenever I send the scooter for servicing. The Service personal do note the complains and neither they rectify it. In fact they just see the scooter from a general angle, wash it and hand it to the customer. The Technical defects are not rectified eventhoue it is presist there. This has taken place 4 times.
b) Rear wheel of the scooter was not working properly. It automatically gets jam frequently. I have made complaint couple of times. Service engineer visited the spot where the scooter was jammed. They took the scooter to service center and then No action has been taken by them and they just delivered to me by saying it a manufacturing defect.
c) The Engine of the Scooter is giving a peculiar problem. Whenever the scooter starts it accelerates but does not proceed at a very high speed. In fact some brake sort of object is starting the normal speed. This problem has been notified to them but no action has been taken to rectify it.
d) The scooter is making unusual sound inside the Engine and the sercive center people they every time asks to change engine oil and gare oil.

These complain have registered in the Service Centre every time of the due servicing but no action has been taken by them. They just kill the time and west the valuable time of the customer.

I would request you to kindly look into this matter, a you are aware that good word of mouth for the product and good services rendered increases the sales.

Your prompt action will generate a satisfactory note to the bereaved customer.
Else, I must have to visit

Thanking you

Regards.


Vinod Gorakhe
9209209203

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