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Did not get Refund, trying to purchase 2 wheeler from Droom.in

Complain ID : CCN025222   48  

Online Order Complaint Complaint Date: December 28, 2016
Modified date: December 29, 2016
  • State :  Maharashtra
  • City :  Pune
  • Address: G-1106, Pristine Prolife, Wakad
Hello,

Since last 1-2 months I have been trying to purchase 2 wheeler from Droom. And finally I found Yamaha FZ-S V1.0 and I liked it. So I paid Rs. 1625 as token amount to see the vehicle. Then I called the seller but he told me that he was out of station and will be back after 10 days. So I requested for Dispute. Then I got a call from Droom executive to ask the reason for dispute and I told him my concern. So he told me that I will get my money back in 10 days.
After 10 days also I didn't get the refund. So I called droom customer care to ask the status. They told me that they are facing some technical issue and will refund my money once the issue gets resolved. I waited for 1 week. After that I tried calling repeatedly but the same answer I was getting.
I have an email proof from droom regarding the refund status. I had very bad experience with droom. So I am suggesting not to make any transaction with Droom. And please suggest me what can I do for this as I have email proof from those people regarding refund process.

Thank you.
Complaint Against / To: Droom.in

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