Defective product supply to me, purchased Safari trolley luggage from Snapdeal.com

Complain ID : CCN028318   209   Complaint's Reply

Online Order Complaint Complaint Date: August 21, 2017
Modified date: August 24, 2017
I have purchased Safari trolley luggage from Snapdeal in the month of January but after its first use it's handle got broken and also it is in 5 years international warranty period I am in very big trouble because no one can Help me in this I am already contacted to Snapdeal also but they also do not help me I am also contacted to many dealers and shopkeeper of Safari luggage but they also didn't give me any reply I want help in this
Complaint Against / To: Snapdeal

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    snapdeal

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    Dear JGJN028318,
    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.