Damaged Toster received, have purchased this product on 21st of may

Complain ID : CCN027878   41  

Online Order Complaint Complaint Date: July 12, 2017
Modified date: July 12, 2017
I have purchased this product on 21st of may and the product delivered was damaged. So i raised a request to change this product and shopcj sent a new product with replacement but again i received a damaged product. So finally i requested to return the product with money back to my account. I have called 4-5 times to their customer care since 5 june. But everytime they told me that someone pick this product very soon and no one is coming from last 3 weeks.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.