Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Amazon India Poor quality product delivered with Manufacturing defect.

Complain ID : CCN030806   31  

Online Order Complaint Complaint Date: February 23, 2018
Modified date: February 24, 2018
  • State :  West Bengal
  • City :  Kolkata
  • Address: Tista Appt, Flat -2, 912 Brahamapur, Kolkata 700096
I purchased one Lenovo K6 Note smart phone from Amazon India online on 3 December 2017. Within 2 months the phone just stopped working. Connected with Amazon and they suggested to check with the Manufacturer Lenovo. Lenovo denied service with a cause of liquid damage and additionally changed RS 170/- towards checking the phone - where my phone is already covered under warranty. I shared all details to Amazon - they never come back to me with any answer. I sent multiple reminders and also escalated it to higher level - but I never get any update- I have always been advised to wait. I am waiting for 3 weeks to get a resolution. I want my purchased amount back and also proper investigation on how such poorly manufactured product delivered through Amazon. There is something really wrong. I already spent full amount but unable to use the phone.
Complaint Against / To: Amazon India

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.