Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Water leakage problem from inner unit of AC CARRIER DURAEDGE PLUS 3 STAR AC FROM CROMA

Complain ID : CCN023895   50  

Online Fraud Complaint Complaint Date: November 2, 2016
Modified date: November 3, 2016
I HAD PURCHASED NEW 1.5 TON CARRIER DURAEDGE PLUS 3 STAR AC FROM CROMA , MAHAVIR NAGAR SHOW ROOM ON 25/01/2016 AND THE SAME WAS INSTALLED ON 27/01/2016 BY THEIR AUTHORISED SERVICE CENTRE M/S EXPERT AIRCON SERICES.
I HAD LODGE COMPLAINT WITH CARRIER, CROMA AND EXPERT AIRCON SERVICE FOR WATER LEAKAGE PROBLEM APPROX ON MAR'16, AFTER SO MANY VISIT OF ENGINEER OF CARRIER AND ADVERSE REMARK OF ENGINNER AND APPROVAL FROM HEAD OFFICE, ENTIRE UNIT OF AC WAS REPLACED IN MAR'16.
NOW I AM FACING THE SAME PROBLEM OF WAER LEAKAGE FROM INNER UNIT OF AC.
THIS TIME ALSO I HAD LODGE COMPLAINT WITH CARRIER, CROMA AND AUTHORISED SERVICE CENTRE REGARDING THE SAME AND THEY FOUND THE MISTAKE AND THEY HAVE CLICK PHOTO AND VIDEO OF THE SAME AND FORWARD TO HEAD OFFICE OF CARRIER CO.
NOW Mr. Sohail Khan.Area Service Manager. of Carrier Midea India Private Limited told me that we can not replace full unit and we can replace only the coil of inner unit.
I AM NOT AGREE FOR THE REPLACEMENT OF COIL ONLY
WHEN ENTIRE UNIT WAS REPLACED IN MAR'16 AND THE SAME PROBLEM ARISE THEN WHAT IS THE GUARANTEE AFTER REPLACEMENT OF COIL ONLY WATER LEAKAGE PROBLEM IS SOLVED.
I HAD PAID MORE THAN 35000 FOR AC INCL OF INSTALLATION CHARGES AND FOR ME THIS AMOUNT IS VERY BIG.
PL. TAKE ACTION AGAINST HIM

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.