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Faulty Daikin Split AC trouble as mode selected got changed automatically

Complain ID : CCN021156   35   Complaint's Reply

Online Fraud Complaint Complaint Date: July 17, 2016
Modified date: July 18, 2016
I bought Daikin Split AC 1.5 Ton last year ON 27/03/2015. Model number - FTF50PRV16
It was working fine initially for few months and then this summer it started giving some sort of trouble as mode selected got changed automatically. Daikin workers visited and said some fault in Remote and they fixed it.
Suddenly water/oil leakage started from the indoor input after couple of weeks. Daikin engineers visited my place and again said it all fine and nothing is wrong and everything is ok with AC. Same problem started and this time water leakage from front was more prominent and this time engineers said there is a leakage in Cooling coil all of a sudden. They said the entire cooling coil unit needs to be changed and cant be repaired in any case but after couple of days they failed to procure the cooling unit and said this model is no more active and hard to procure the unit as there was some problem in it and now they can try to repair. This is complete non-sense and I am sure they were aware of the fault in cooling coil but they were waiting to get the warranty period over. Even customer care guy agreed that cooling coil can not get leaked in an year. This is complete fraud and making fool of customer. AC indoor unit needs to be changed.

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    Daikin

    by Daikin:

    (5 of 5)

    Dear Customer,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team.
    Kindly share your contact details /site address and complaint no. at cs@daikinindia.com so that our team can assist you.

    Thanks & regards,

    Customer care Team
    cs@daikinindia.com
    1800 102 9300 / 1800 22 9300

    Daikin

    Daikin Customer Support by Daikin:

    (5 of 5)

    Dear Customer,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

    Thanks & regards,

    Customer care Team
    cs@daikinindia.com
    1800 102 9300 / 1800 22 9300

    Nitin

    Pathetic Service by Nitin:

    (5 of 5)

    I must say now that Pathetic service of daikin.
    This issue is not yet fixed and I don't think is it will be by Daikin.
    I will surely let other people know about faulty daikin products and after sale service is equally sad

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.