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Complaint against dresses_bazars (instagram handle) regarding non- delivery of product even after on

Complain ID : CCN055411   26  

Online Fraud Complaint Complaint Date: October 20, 2021
  • State :  Karnataka
  • Address: ROOM 303, Settl. Samara Indiranagar Near 100 Ft Road, Bengaluru
Order was made to an Instagram account dresses_bazars on 10th October for Rs.1850. The order was placed on whatsapp (+91 82911 06915) and payment of Rs.1850 was made through Google Pay. I was assured that package will ne delivered by 19th October 2021 but this didn't happen. Moreover the seller was rude and ignorant. Even after repeated communication, seller wasn't replying. It was eventually found that seller delayed in sending the shippment which delayed the delivery. As the occasion for with order was made has now passed, the order is of no use. Even after request refund of amount as the order hasn't been delivered, more so, has not even left the courier place od seller's state.
This has not only caused financial burden but the customer has also faced mental agony, of which she seeks compensation.

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