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Unprofessional attitude from both customer care and Service Center.

Complain ID : CCN024616   28  

Mobile Complaint Complaint Date: November 26, 2016
  • State :  Rajasthan
  • City :  Jodhpur
  • Address: Plot No 308, 4th A Road, Sardarpura, Jodhpur, Rajasthan 342001
A new Samsung A8 purchased on 10th Nov 2015 was sent to repair on 04th Nov 2016 while it was still under warranty. Problem reported: Phone was not vibrating for incoming calls/messages. The customer care has not resolved the issue so far, but has been reporting multiple issues which were not even detected while I was using the phone. This clearly indicates that either the customer care is not competent enough to handle service requests or is not professional enough to acknowledge and resolve issues.
Complaint Against / To: Samsung

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