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Micromax canvas mobils under warranty..no response from reliance digital, Ramanthapur

Complain ID : CCN025921   54  

Mobile Complaint Complaint Date: February 4, 2017
Modified date: February 4, 2017
  • State :  Andhra Pradesh
  • City :  Hyderabad
  • Address: Flat No 201 Kotammas Nilayam , P And T Colony,road No 6,medipally,boduppal
I have bought micromax canvas hue mobile from reliance digital,Ramanthapur Hyderabad on 03/04/2016.

While buying the phone I was informed that it has company warranty of 1 year.

I have been using this mobile and it worked fine till 17/01/2017. Then due to some error mobile stopped working. Micromax symbol was displayed and android symbol appeared on screen.

To fix the issue I came to micromax service Center in Ameerpet. (Harihara electronics).

Micromax representative informed me that device was not under warranty as "micromax sticker" was not present. Representatives point was that device was opened as there was no sticker so warranty became void.

Only I have been using this phone and I am absolutely sure that this phone was never taken ṭo any service Center prior to this visit.

Micromax service person has mentioned that problem is with mother board of the phone and it will cost close to 5000 INR as it is not under warranty.

This means a used phone was provided either by micromax or reliance digital,with no warranty cover.

I am writing this mail to inform you that I feel cheated by your service. This makes me think that customer service is of least importance to you.

I will make sure that I never ever buy any product from micromax and reliance digital.

I am attaching all the Bills and service Center details in this mail.
Complaint Against / To: micromax

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