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Consumer Complaint for AIRCEL sms pack service balance deduction

Complain ID : CCN019552   24   Complaint's Reply

Mobile Complaint Complaint Date: May 30, 2016
Modified date: May 30, 2016
an extra sms pack service is activated on my AIRCEL no. without my information and balance is deducted for that unwanted service at the rate Rs 2/day.This service is active upto about more than 1 month.And my complaint is not submitted on any custmer care no.

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    Aircel

    by Aircel:

    (5 of 5)

    Dear Customer,

    We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

    Aircel No.:
    Date & Time of deduction:
    Amount Deducted:


    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.


    Thanks and Regards
    Aircel Social Media Team

    Aircel

    by Aircel:

    (5 of 5)

    Dear Sir/Mam,

    We would like to inform you that you have activated Rs.2/- SMS pack for which you have charged Rs.49/-on daily basis now we have deactivated this pack from your number the amount will be deducted for this pack.

    Warm Regards,
    Aircel Social Media Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.