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Company refused to replace defected phone

Complain ID : CCN047463   34  

Mobile Complaint Complaint Date: August 24, 2020
  • State :  Meghalaya
  • City :  Shillong
  • Address: Roshanaara Hadem C/o Hunlang Hadem Block-F, Madanreting. East Khasi Hills, Shillong ,Meghalaya
I bought Redmi note 8 pro from mi app last month on 18-Jul-2020. After somedays phone had some touch issue i was in remote area and due to lockdown i was not in city. I came back went to service center Shillong but they refused to take my complain and miss behaved. And then i called customer care they also said we are helpless, take online appointment. The appointment slot was full for 2 weeks some how after some days i got appointment of 19-Aug-2020. Service center said your phone's mother board was diagnosed defected, now company refused to replace my phone.
Complaint Against / To: Mi india

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