Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Amazon cheated me, purchased a phone(lava z 60) online from amazon.in

Complain ID : CCN029551   30  

Mobile Complaint Complaint Date: November 19, 2017
Modified date: November 23, 2017
I purchased a phone(lava z 60) online from amazon.in on 28-10-17 which I received faulty on 30-10-17, so I requested to replace it and on 02-11-17, I received a new phone which again had heating problem. So, on 07-11-17, I requested amazon to either replace it or refund me the amount of Rs.5,499.00. As amazon told me that second time there is no replacement policy and only after checking the device - whether the device is really faulty or not, we can accept your refund request. when I agreed, they send a message on my registered phone number that - a technician Ajeet will call you to visit your home on 08-11-17 but his phone number was not mentioned.And on 08-11-17 bet. 12-1p.m, Mr. aggarwal called me and said that Ajeet was unable to visit. So he visited my house and after checking the device, he created a job sheet mentioning that there is heating problem and update the same to amazon. At 4.44 pm on the same day, amazon called me to inform that - my refund request is accepted and on 09-11-17 our pickup boy will arrive at your place between 7-10 A.M. But on 09-11-17, at 8.A.M, someone came to my house and told me that he was from Amazon, came to pickup my phone . so I handover the phone and in return he gave an amazon slip which is already filled with a tracking id and name(salman). But at 10A.m on the same day, another pickup boy(lalit) came to pick up phone but when I told him that a boy named salman already picked up that phone, then he said OK, may be he came from vasundhara enclave station and I came from ghaziabad station. But the tracking id that he had was different from that . When I called Amazon to know when they will refund my amount "they told me that we can only give you the amount only after the product submitted in our warehouse and also told me the tracking id that salman gave you is invalid." . In this way, Amazon cheated me by sending wrong person at my place at the same time without sending his identification.
Complaint Against / To: Amazon

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.