Not replacing defective product, Lyf flame 3 was delivered to me from Homeshop18.com
Complain ID : CCN022159 28
Mobile App Complaint
Complaint Date: August 27, 2016
Modified date: August 28, 2016
- State : Orissa
- City : Bhubaneswar
- Address: Uttara Chhakk , Bhubaneswar -2
Order no. 133677215
Lyf flame 3 was delivered to me on 31 july. On the same day i registered a complaint that the phone's battery was broken and sent some snapshots as well.i asked them for replacement.They said to contact the service center which i did but service center people denied to give service on a product bought online. I informed the same to homeshop18 and they said they will coordinate with the brand to provide a resolution.But it's been more than 25 days they never call me. Each time i call them they say to wait for 3-4 days more. Now i don't even want a replacement .I want a refund. They are violating their own replacement and return policy.
Lyf flame 3 was delivered to me on 31 july. On the same day i registered a complaint that the phone's battery was broken and sent some snapshots as well.i asked them for replacement.They said to contact the service center which i did but service center people denied to give service on a product bought online. I informed the same to homeshop18 and they said they will coordinate with the brand to provide a resolution.But it's been more than 25 days they never call me. Each time i call them they say to wait for 3-4 days more. Now i don't even want a replacement .I want a refund. They are violating their own replacement and return policy.
Related complaints
-
my mobile phone is stolen complain micromax s301pravas kumar nayak / Mobile App Complaint June 30, 2016 / Baleshwar / Orissaa new mobile stolen on my shop mobile model no is micromax s301 imei no is 1: 911433605249219 2: 911433605824219 -
Poor service from service centerASIT KHUNTIA / Mobile App Complaint May 12, 2016 / Bhubaneswar / Orissaon 16.04.16, I gave my mobile phone(xiaomi mi4i) to the mi authorized service center,bhubaneswar as it was having a charging point issue.Job sheet#JS1...
-
complaint on micromax purchase a mobile phone back coversharad kumar / Mobile App Complaint March 20, 2016 / / OrissaI have purchase a micromax mobile on 20/09/2014 . it got out of order so i sent it to repair to the company but when it came back it back cover was ch...
-
mobile in warranty but did't repair under warrantyrahul ojha / Mobile App Complaint January 29, 2016 / Jharsuguda / Orissaon 24 th of dec. my mobile was totally dead. after that on 25 th I was going to the service center of Rourkela branch.(Samsung) . the name service cen...
-
not vibrating in vibration modeMAYANK CHOUBEY / Mobile App Complaint June 24, 2015 / Bhubaneswar / Orissamy mobile is not vibrating in vibrating mode when i set the vibration and ringing mode it vibrate only once and after this it is only ringing.
-
Why Xiaomi Closed their Service CenterMannu / Mobile App Complaint June 15, 2015 / Polasara / OrissaHello, I Purchased redmi 1s touchpad is being not working. just after 2 months from its purchase when i visited the service center you mention. it has...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply