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Guarantee Period - Delay in service ---

Complain ID : CCN017353   18  

Mobile App Complaint Complaint Date: April 16, 2016
Vinod Prabhu
Mobile – 8108897027Email ID – prabhuvinod27@gmail.com
Address – Godrejone vikroli East 400079.
YU play God ---- Guarantee Period - Delay in service ---
I have purchased Yuphoria mobile ( Rs.7000 ) from Amazon on 28 May 2015. As there was Display touch screen not working issue So I contacted to YU care they told me to deposit handset to our local micromax centre , within 15 days you will get new handset as a replacement. I deposited handset.
Now almost 2 month is passed till I have not received replacement, whenever call they simply says wait for another 21 days. I am unnecessarily getting mentally, physically & financially harassment. Several times I requested them but they are not taking seriously & not sending my handset as per commitment of 15 days. Now YU care are saying work is in progress & wait , which is not accepted to me.

I am very disappointed & upset the way you are dealing, not satisfied
with your service.

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