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Guarantee Period - Replacement not given / Delay in service

Complain ID : CCN017339   17  

Mobile App Complaint Complaint Date: April 15, 2016
Rohit Patil
Mobile – 7385140744
Email ID – roghit.patil1986@gmail.com
Address - shivaji nagar pune 411005
YU play God ---- Guarantee Period - Replacement not given / Delay in service ---
I have purchased Yuphoria mobile ( Rs.7000 ) from Amazon against Bill No. – HR-DLE2-144105041-2520194 on 18 Jun 2015. As there was speaker issue and wi -fi issue So I contacted to YU care they told me to deposit handset to our local micromax centre , within 15 days you will get new handset as a replacement. On 08.03.2016, I deposited handset & on 11.03.2016 Handset received at YU care.
Now almost 1 month is passed till I have not received replacement, whenever call they simply says wait for another 21 days. I am unnecessarily getting mentally, physically & financially harassment. Several times I requested them but they are not taking seriously & not sending my handset as per commitment of 15 days. Now YU care are saying work is in progress & wait , which is not accepted to me.

I am very disappointed & upset the way you are dealing, not satisfied
with your service.

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