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Display problem PURCHASED ONLINE FROM AMAZON.IN SOLD BY CLOUDTAIL INDIA PVT. LTD

Complain ID : CCN021689   52   Complaint's Reply

Mobile App Complaint Complaint Date: August 8, 2016
Modified date: August 9, 2016
PURCHASED ONLINE FROM AMAZON.IN
SOLD BY CLOUDTAIL INDIA PVT. LTD.
UNIT NO. 1 KHEWAT/KHATA NO. 373/400 MUSTATIL NO.31
VILLAGE TAORU, TEHSIL TAORU DISTRICT MEWAT
ON BILASPUR - TAORU ROAD
MEWAT - 122105
HARAYANA

DATE OF PURCHASE : 6.8.15

PRODUCT PURCHASED YU YUPHORIA MOBILE
YU 5010(BUFFED STEEL)
IMEI: 911436254662780

THERE ARE WHITE LINES DEVELOPED ON ALL SIDES OF SCREEN
FOUR MONTHS BACK ALMOST 1/2" FORM ALL SIDES

WE HAVE MAILED (FIRST MAIL ON 11 MAY 2015 Reference Ticket id: 2465533)TO CUSTOMER SERVICE SEVERAL TIME BUT THEY SAY THEY DONOT HAVE ANY SOLUTION RIGHT NOW . AS SOON AS THEY HAVE ANY SOLUTION FOR THIS THEY WILL RECTIFY SAME

WE HAVE TALKED TO CUSTOMER CARE (18602122122)
THEY SAY THEY DONT HAVE ANY SOLYTION FOR THIS

CUSTOMER CARE DONT ACCEPT MOBILE FOR THIS PROBLEM


THIS IS THE MAIL RECIEVED FROM THEM

Inbox
YU Support
Jul 12

to me
Dear Amit,

Thank you for writing to YU Support. Reference Ticket id: 1782801

This email is in reference to the concern regarding "Display" of your YU device. We deeply regret for the inconvenience caused to you.

We would like to inform you that our team is working on this to rectify it so we request you to wait for some time and you will be notified shortly.

We appreciate your kind support and patience.

Please refer to forums.yuplaygod.com for any support related queries.

Best Regards,
YU Support

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