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Defective Mobile and stubborn seller‏ LETV Mobile set from Cellular Joint Nx, Ghatkopar

Complain ID : CCN022548   23  

Mobile App Complaint Complaint Date: September 14, 2016
Modified date: September 17, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: Shop No. 4, Kailash Castle, Vallbh Baugh Lane, Ghatkopar East
I purchased LE X507 Silver 32GB, LETV Mobile set from Cellular Joint Nx, Ghatkopar East, Mumbai, India vide their invoice no.SI/HO/5119 dt. 14-8-2016.
From day one of use the handset started getting non responsive while using. I have visited the store but after a few minutes of jugglery they have returned it to me citing some minor issues. Again after a day of use the mobile started hanging again and again. Again I have visited the store on 22nd August 2016 and this time they have taken the mobile for repair. After 4 days they have returned the mobile by saying there was some virus in the mobile and now we have removed the same and updated the software. But ironically in just 1 day of use the system again started malfunctioning and on 28th Aug 2016 we have again visited the store and the store keeper again taken the mobile for servicing.

This is simply the case of defective mobile and this store keeper inspite of our repeated requests does not providing us the replacement.

Please note I have purchased it on 14th August 2016 and from 22nd August 2016 the mobile is in Service Center and shop keeper do not have willingness to replace it.

Is this the quality one expect from the brand new mobile of LeTV?.

After paying full amount on day one I am still mobile less for almost a month. I have purchased the LeTv mobile based on the features, quality and guarantee advertised by you. But I am sorry to say I have never seen such a disastrous product in my life.

You are requested to direct the seller to replace the mobile set because no one wants to buy a defective repaired set in lieu of a new product.

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