Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Complaint regrading Redmi 3S Prime for replacement of Mobile not Issued

Complain ID : CCN022881   28  

Mobile App Complaint Complaint Date: September 28, 2016
Modified date: October 3, 2016
My name is Hetalkumar i chaudhari i have bought Redmi 3S Prime (Grey, 32 GB) from http://www.mi.com/in/
my order id : 5160809952400079 deliver to me on 14-August

after 2-3 Days of Use i am facing the issue
1) Abnormal shutdown while using basic feature of Camera, Browser, Finger Print Sensor or any other App.
2) After Abnormal shut down Phone when i try to Starting phone again shut down,
3) After some time it's stating continuous rebooting.

after spending Rs.9000 & using for only 2 Days, this type of fault shows lack of testing on phone.

I have submitted may phone to Xiaomi service centre 2 times in Baroda & 1 times in Ahemdabad after repaired again same problem which mention above is repeated, i called number of time Xiaomi customer care to told may phone problem & give me replacement for that but they every time told me to visit Xiaomi service center, i visited service center but again same problem is repeated. i continuously call to xiaomi costumer care for replacement finally after 1 month they ready for the replacement, i send my mobile to there Warehouse Address:Xiaomi
Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193197,
254258,137, 248249 Jigani Link Road,
Bommasandra Industrial Area, Bangalore 562106, Karnataka. By Blue Dart courier on 16-sep-20116 tracking Id is 14707829043, and phone reached ther warehouse on 20-sep-2016, But till date they did't issue replacement and not any phone dispatched for the same. when i call regarding that they told me that they have some issued with my phone but they not told me what is issued?, they also told me that as soon as possible dispatched my phone but till date they not dispatched any phone. so i am socked now buying a brand new phone & facing this type of major problem, even with customer care with no result which is not tolerable..

Now I want Fresh replacement as soon as possible of Phone or My money back Rs.8999 or because this is cheating

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.