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Complaint against Micromax Company makes fake commitments and torture to customer

Complain ID : CCN022364   37  

Mobile App Complaint Complaint Date: September 5, 2016
Modified date: September 7, 2016
  • State :  Gujarat
  • City :  Ahmedabad
  • Address: A-16, Bhagirath Bunglows, Near NH-8, Opp. Jiviba School, Ghodasar, Ahmedabad-380050
Dear Sir,
I (Tirth Bhojani) am studying degree in Last year of enginneering. As i mentioned in subject I want to have complaint against Micromax mobile company's Service centre which situated in Maninagar , Ahmedabad. In last year dated 26 August 2015 mi have puchased Micromax Mobile Model Q380 (CAnvas Spark) from the famous online retailer Snap Deal. AS it is in warranty period of one year there a defect arise about its touch plate not worked properly. so i had made work relatedto it in company's maninagar service centre. After the repair work i found that mobile's charging system do not work properly. So for the solution i again submitted my phone to the Company's Maninagar service centre. As i had submitted my phone on date 5th August 2016 Service centre made staement that "Its server not working properly so jobsheet cant be made/printed" and had given me Jobsheet(job sheet no. W010259-0816-24907541) dated 12th August and passed the time wastefully. Also the jobsheet given was manually changed date as 10th August which is not the proper way. Also company has the commitment of 21 day repair policy. Also from the day i had submitted my mobile I am in touch with companmy executive. from the first day onwards they are telling that parts have ordered and yet to be delivered. after the 24th day they haven't got the parts and every time they are telling me to wait for more 7 days.. As you know that in the last year of degree engineering i have to do lots of research and project work. without smartphone now a days it feels like out of the world. As it feels like a biggest torture to be without smartphone while i have to made almost my every work on the smartphone. Also its the biggest dissatisfaction in this time that after 24 days they still do not have the parts for the phone while they are the company Authorised service centre.. I hereby want to file case against Micromax company and Its Authorised Service centre situated at Bhairavnath Road, Maninagar, Ahmedabad-008.
Due to some technical issue I am not be able to upload the copies of bills here.

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