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Complaint against XIAOMI Mobile Dealer: TVS Electronics Limited

Complain ID : CCN024543   155   Complaint's Reply

Mobile App Complaint Complaint Date: November 23, 2016
  • State :  Punjab
  • City :  Jalandhar
  • Address: 260-NEW DEOL NAGAR, NAKODAR ROAD, JALANDHAR-144003, PUNJAB
XIAOMI REDMI 3S की झूठी fake/hyped specifications के खिलाफ शिकायत

XIAMO MOBILE DEALER NAME:-
TVS Electronics Limited (http://www.mi.com)
C/O: DHL, 4th Floor,Plot No 193-197&254-258
137&248-249 Jigani Link Road, Bommasandra Industrial Area,
Bangalore-562106. { Customer Support: service.in@xiaomi.com}

Subject: Request to take back your mobile (Redmi 3S Gold 16G ) having over hyped specifications and refund the entire money of Rs.6999/-.

(Complaint No.: 161108-003125 Dt.08/11/2016 at your Customer HotLine: 1800 103 6286 )

Dear Sir,

On 07/11/2016, I got delivered a Redmi 3S Gold 16G mobile against my Order No.: 5161027373770608 placed through mobile app of MI (XIAOMI) bearing Invoice No: 1478080591284946828 and Invoice Date: 02 Nov 2016 (copy attached).

But I am very fed up with the performance of Redmi 3S Gold 16G mobile as it is not according to the quoted specifications, also given on your website- www.mi.com/in/redmi3s/specs/

At your website page www.mi.com/in/redmi3s/ it is stated as follows:
" All comparisons to other smartphones are made with Mi products."

But in comparison to Intex-Cloud S9 that I have, I felt that following specifications of Redmi 3S are faked and overhyped :-

1. 13MP Camera: Its performance on Full Screen 16:9 with HIGH Picture Quality is not superior than 8MP Camera of Intex-Cloud S9.

2. Display (1280 x 720 resolution): Its display screen's Pixels Density is lower than 294ppi as compared to 267ppi of Intex Cloud S9. It may be easily checked while reading any E-News-Paper.

3. Network Speed: At the same place and same network of JIO, as compared to other mobiles it shows full tower signals with less internet speed, while other mobiles shows less tower signals with better internet speed.

4. I have also noticed overheating issues with this Redmi 3S especially while charging.

I have also submitted my above complaint vide no. 161108-003125 dated 08/11/2016, telephonically, at your Customer HotLine: 1800 103 6286 to Mr.Piyush.

So, once again, it is kindly requested to take back your above mobile (Redmi 3S Gold 16G ) having over hyped specifications and return my money of Rs.6999/-.

Yours faithfully,

Gulshan Kumar
260-New Deol Nagar, Jalandhar-144003, Punjab
#87289-00266
Complaint Against / To: XIAOMI (TVS Electronics Limited)

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    Gulshan

    Complaint against over hyped specific. of Xiaomi Redmi 3S by Gulshan:

    (5 of 5)

    take back your above mobile (Xiaomi Redmi 3S Gold 16G ) having over hyped specifications and return my money of Rs.6999/-.

    Yours faithfully,

    Gulshan Kumar
    260-New Deol Nagar, Jalandhar-144003, Punjab
    #87289-00266

    Gulshan

    by Gulshan:

    (5 of 5)

    in comparison to Intex-Cloud S9 that I have, I felt that following specifications of Redmi 3S are faked and overhyped :-

    1. 13MP Camera: Its performance on Full Screen 16:9 with HIGH Picture Quality is not superior than 8MP Camera of Intex-Cloud S9.

    2. Display (1280 x 720 resolution): Its display screen's Pixels Density is lower than 294ppi as compared to 267ppi of Intex Cloud S9. It may be easily checked while reading any E-News-Paper.

    3. Network Speed: At the same place and same network of JIO, as compared to other mobiles it shows full tower signals with less internet speed, while other mobiles shows less tower signals with better internet speed.

    4. I have also noticed overheating issues with this Redmi 3S especially while charging.

    I have also submitted my above complaint vide no. 161108-003125 dated 08/11/2016, telephonically, at your Customer HotLine: 1800 103 6286 to Mr.Piyush.

    So, once again, it is kindly requested to take back your above mobile (Redmi 3S Gold 16G ) having over hyped specifications and return my money of Rs.6999/-.

    Yours faithfully,

    Gulshan Kumar
    260-New Deol Nagar, Jalandhar-144003, Punjab
    #87289-00266

    PANKAJ MANOCHA

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    My Complaint No. 170131-006643 on Mi India Customer Care helpline No. 1800 103 6286 by GULSHAN KUMAR:

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    My Complaint No. 170131-006643 on Mi India Customer Care helpline No. 1800 103 6286

    I am very unpleased to say that against my Complaint No. DOCAF/E/2016/01731 (24/11/2016) at http://pgportal.gov.in , Mi India Customer Care (XIAOMI) assured me to replace the Mobile vide Replacement Order No. 2161208637014072.

    I also called to the Mi India Customer Care helpline No. 1800 103 6286 on 13/01/2017 (Complaint No. 170131-006643), they also assured me to deliver the mobile vide above said Order.

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    Please look into the matter and send me the replacement as soon as possible.


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