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COMPLAINT AGAINST SONY INDIA

Complain ID : CCN023247   25   Complaint's Reply

Mobile App Complaint Complaint Date: October 13, 2016
  • State :  Maharashtra
  • City :  Pune
  • Address: 103, Bellezza, Near Akshara International, Wakad
Hi,

I bought a Sony Xperia C4 handset on 15th Dec'2015 with a Warranty of 1 Year.

Within a time period of 10 Months my handset get malfunction 3 times.

1st on 18th May'2016
Ticket ID: 16051401951
Problem - Touch not working properly.
Action Taken By Service Center - Replacement OF Display.

2nd on 30th June'2016
Ticket ID: 16063001525
Problem - Touch not working properly.
Action Taken By Service Center - Replacement OF Mother Board(PBA Replaced, Swap Serial No. 352196073329260)

3rd On 13th Oct'2016
Ticket ID: 16101301746
Problem - Touch not working properly.
Action Taken By Service Center - At Present in Service Center, Maybe they will replace the display again.

At present they are repairing my headset free of cost but I don't know what i will do after expiring my warranty.

If my set get malfunction 3 times in the period of 10 months form the date of Purchase, that's mean it have some manufacturing defect.

Frankly speaking i am losing my trust on SONY brand.

Due to these things I am getting in my business as well due to submitting the handset to service center for 2-3 days. Its also giving me mental as well physical problems.

I want Sony to give me a new handset OR Give my money Back.

Kindly Look into the Matter.

Regards
Nishit Ankan Singh
+91 8744889898

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