Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Complaint against Micromax authorized service centre for Delay in Mobile Repair

Complain ID : CCN020969   32  

Mobile App Complaint Complaint Date: July 7, 2016
Modified date: July 9, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: 504, Mazgaon Towers, Mathar Pakhadi Road,
Dear Sir/Madam,

I have given my mobile for repair on 2nd May, 2016 to Micromax authorized service centre but till date am only getting message every Friday that the unit will be ready within 21 days. Had send a mail to their customer service department for the same but without any results. Below is the SMS message received on 13.06.2016.

Quote//

Job Sheet No. W030574-0516-23175315

Dear Customer, Thanks for your query, we shall further be taking 21 days to deliver your repaired device. We are earnestly working towards resolving it asap and shall keep you informed.
We appreciate your patience and understanding.

For more info, please feel free to call the service center on below contact details:
ASC Name: M/S MICROMAX INFORMTICS LTD
Contact No: 8898623143

Regards,
Customer Care
Date : 13.06.2016

//Unquote


I have received SMS with same above details on

6th May, 2016
13th May, 2016
20th May, 2016
27th May, 2016
3rd June, 2016
17th June, 2016

On sending mail to their office was given the following Reference no : SER146580587824

Till date i have somehow managed my phone and mails with some other mobile. Feel really sad that I had to chose Micromax India mobile who have a hopeless service and do not care what happens to their customer.

Please help me in getting my problem solved as do not think Micromax India is interested in getting my mobile repaired.

Regards
Prashant Narwankar

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.