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Complain amazon.in Refused to provide service for a 2 month old phone

Complain ID : CCN024102   26  

Mobile App Complaint Complaint Date: November 7, 2016
Modified date: November 7, 2016
  • State :  Rajasthan
  • City :  Jaipur
  • Address: C 174 Vidyut Nagar.shop G-12.JAIPUR 302021
Hello,
I did purchased a mi redmi note 3 through amazon.in on 22 AUGUST 2016.After using the mobile for a month and half the battery life of the mobile started to decrease. After 3-4 days I observed that the front screen of the mobile or display started to come up .When I saw that I tried to open the mobile and opened the back cover .The battery was swelled and while closing the back cover it was not closing or getting locked.
I went to the service centre and stated my problem .They refused to provide any sort of help and said the warranty of the mobile is void since you have opened the back cover of the mobile and no service will be provided against warranty and battery will not be changed or replaced with a new one. You will have to pay for everything and stated a lump sum amount.

Therefore I want to request jago grahak jago to help me in this matter.

ENCL: AMAZON BILL
MI SERVICE CENTRE JOBSHEET.

THANKS,
SHAILA BAGRECHA.
Complaint Against / To: xiomi service.in@xiaomi.com

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.