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Complaint Bajaj Finserv for washing machine Unnecessary ECS charges

Complain ID : CCN023640   61  

Loans Complaints Complaint Date: October 25, 2016
Modified date: October 25, 2016
  • State :  Delhi
  • City :  Mandi
  • Address: WZ-72, Phase-3,Om Vihar,Kabadi Road, Uttam Nagar
Sir,
maine washing machine purchseki thi( 27/03/2016 ko) jo ki Bajaj Finserv walo ne 0% par finance ki thi,total cost 12000 thi jisme se 4000 down payment ki thi aur 8000 ki 1000 per month kisht thi ( 8 month ki).Meri pehli EMI date 05/05/2016 thi par meri EMI auto debit nahi hui, jiske liye maine company ko mail bhi kiya par finaly mujhe manual payment karni padi, aisa hi 4 month tak chalta raha, maine kai baar unhe mail ki auto debit k regarding par har bar wo next time aisa nahi bolte aur mai manully online payment kar deta. par Aug,2016 ki emi online paymnet karne k baad bhi 16/08/2016 ko inhoneECS laga diya aur us time mere account me balance na hone ki wajah se 230Rs. ka charge bank ne laga diya jiski wajah se maine baja wwme mail bhi kiya but unhone bank ki galti bata kar apna palla jhaad liya par maine bhi gusse mw September ki payment nahi ki tab Bajaj Finserv walo k phone aane shuru hue aur maine unhe saari kahani batai fir bhi unhone abhi tak uska koi hal nahi nikala aur apne payment collection walo se mujhe phone karwate rahe ERMI pay karne k liye , finalyy maine 200Rs. Kaat kar 800 ki payment unke executive ko kar di jo ki unhe 30 sep ko mili, iske baad October me bhi autodebit nahi hua fir maine online payment karne ki sochi par payment karte time waha 1000 ki jagah 1150 ka amount le raha tha jiski wajah se maine payment nahi ki aur unko iske liye mail kiya phir bhi unhone koi reply nahi diya balki 18 ko fir se ECS laga diya aur payment debit ho gayi par maine jab apna account check kiya to 230 ke 2 baar charges lage the jo ki baja walo ki wajah se lage the , inhone payment receive hone k baad bhi fir se ECS present kaar diya bank ko aur charges lag gaye kyuki bank me balance nahi tha.
Baar baar ye yahi cheez dohra rahe hai aur saqra dosh bank ka batate hai , aaj 25/10/2016 ko maine apne office se chutti ki aur bank & Bajaj Finserv finance k office gaya, dono jagah ki statement nikalwai aur check ki tabhi bhi Bajaj Finserv wale apni galti nahi maan rahe. Payment receieved hone k baad ECS present karne ka kya matalb hai aur agar ECS lagana hai to sahi date par lagao har baar date change kar dete hai.

Plesase sir do needful regarding this issue

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