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Fullerton India - Worst Customer Service and Escalation handling

Complain ID : CCN018561   35   Complaint's Reply

Loans Complaints Complaint Date: May 19, 2016
I have a personal loan from Fullerton India. I missed one EMI this month which I tried to pay through their website. Transaction was unsuccessful however the EMI amount was debited from my savings account. I wrote an email to customer service asking whether payment was successful or the amount will be refunded. Surprisingly they made an ECS even after making the online payment of EMI.
Their customer care number never works. Call gets disconnected right after you chose an option to talk to their customer care team.
I wrote several emails to their escalation and complain redressal team but no response so far. All I get is an auto reply.

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    I have Closed Fullerton loan and Send Payment receipt details to Customer care email.
    Still they have deducted this month EMI from my bank account.

    As for now i am sending no of emails regarding refund of that excess amount. Still they not responding with any reply.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.