warantee service not provided within reasonable time

Reminder 12-8-16
Reminder 13-8-2016
Reminder 14-8-2016
Reminder 15-8-2016
Pl note that I had bought new Laptop, and the Laptop lying with u is of no use to me now.

On Aug 14, 2016 8:40 PM, "SUBODH KEDIA" wrote:
Reminder 12-8-16
Reminder 13-8-2016
Reminder 14-8-2016

On Aug 13, 2016 2:32 PM, "SUBODH KEDIA" wrote:
Reminder 12-8-16
Reminder 13-8-2016
The whole series of events
(1) We have purchased Lenovo G5045 Laptop from Store No 8849, Store State GJ, POS NO 14, Bill No 37, Date 16 Aug 2015 at Reliance Digital.
(2) Around 8 July, we had a talk with Lenovo service call station- he gave us instructions over phone for about 2 hours but could not help
(3) During 8-10, same thing continues for two to three times over telephone but problem not solved. He asked us to arrange for hard drive, pen drive, mouse, keyboard again to give telephonic support only.
(4) On 11th July, we again had a phone call. We requested him to send the engineer for onsite warrantee. Which he refused and repeatedly reiterated that he can only give telephone support only.
(5) On 12th July also same thing continued and did not send any engineer for onsite support
(6) We contacted Reliance Digital up to highest level
(7) Some engineer comes to our house for onsite support may be around 18th July. He inspected the machine and informed that he need to change Motherboard, touchpad and backcover in addition to some other parts.
(8) After 3 days he visted againt and done some manipulation in the system and informed us that now laptop is ready and ok.
(9) We tried to use that laptop on same day, we found the problem remain un solved.
(10) We again contected Lenovo and reliance digital.
(11) After two days some engineer visited our house and inspected again and informed us that he need to change Motherboard, touchpad and backcover etc and hence he need to take the laptop to his service station
(12) We did not get reply til 8-8-2016. i.e. one month since our journey started to contact the Lenovo for service. We notified by email to Lenovo and Reliance Digital that we are not going to take back the LAPTOP.
(13) Immediately on 8-8-2016, we are getting telephone and email that the laptop is now ready. The company becomes so efficient within an hour that which was not done during last one month has been done in an hour.

The company has violated the agreement of providing us warrantee and other service contract under Indian contract act and other related consumer law. Since Company has defaulted, company is liable to compensate us for the same. Now the question does not arise of that of repairing and curing the manufacturing fault. Now the fault is that of breach of contract.
As a compensation, we demand
(1) Take your LAPTOP back and pay us back our purchase price + additional cost paid for onsite service
(2) Compansation for metal agony and harassment Rs 1,00,000/-
(3) Interest @24% from the date of purchase til the date you pay on purchase price.
It is in the companies interest to accept our deamand.
We keep our option open to raise consumer dispute and other remedy available to us under Indian law and to raise the issue at social media i.e. Facebook, Twitter, Whatapp, Newspaper and Magazine Column, notice board of Schools and Colleges, Notice board of Café and Restaurents etc.
We hope we will be replied soon.

Thanks & Regards
Subodh Kedia