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Problem detect in new laptop, I buy your lenovo ideapad 110 laptop Online

Complain ID : CCN027656   53   Complaint's Reply

Laptop Complaint Complaint Date: June 18, 2017
Modified date: June 18, 2017
  • State :  Maharashtra
  • City :  Kolhapur
  • Address: A/p : Sarawade Tal - Radhanagari Dist - Kolhapur Maharashtra
I buy your lenovo ideapad 110 laptop Online in the month of February from the snapdeal...and suddenly a hardware problem detected..wht will i do ???
Complaint Against / To: manufacturer

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    snapdeal

    by snapdeal:

    (5 of 5)

    Dear JGJN027656 ,

    We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

    Regards,
    Team Snapdeal

    Siddharth Tripathi

    LENOVO Not Repairing Defective LCD Display of My Laptop in WARRANTY (INCLUDING ACCIDENTAL DAMAGE WARRANTY) by Siddharth Tripathi:

    (5 of 5)

    I am writing to you, with a hope that you will look into the matter which I am facing with my Lenovo laptop since last 1, 2 month.

    PROBLEM - More than 6 white spots are on my screen, and LEFT-DOWN corner is blackish.

    I wrote to your Service Team @ consumerts@lenovo.com on 7 July 2017.

    Firstly they asked me for BIOS and Normal Mode Snapshot.

    After providing them BIOS Snapshot and normal mode snapshot, they replied " Only 2 spots are visible and we can't proceed your request"

    After which I again mailed them with a clearer snapshot/pic clicked by DSLR in which more than 6 - 7 snapshots are clear.

    Now they are saying that it is not covered in WARRANTY.

    My only question is that, then what is the meaning of warranty?? I was given ACCIDENTAL WARRANTY with my laptop but of no Use.

    IN YOUR TERMS & CONDITIONS - https://support.lenovo.com/in/en/solutions/ht104148

    Under CID -

    Lenovo Standard Limited Warranty does not cover the following:
    (i) Uninterrupted or error-free operation of a product;
    (ii) Loss of data;
    (iii) Any software programs and applications that may come pre-installed with the product;
    (iv) Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information guide;
    (v) Damage caused by a non-authorized service provider or self-repair;
    (vi) Failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo product at your request;
    (vii) Any technical or other support, such as assistance with “how-to” questions and those related to product set-up and installation;
    (viii) Products or parts with an altered identification label or from which the identification label has been removed.
    (ix) Any pre-existing defects in your product that occurred on or before the date of your purchase.


    Under ADP -

    In some regions, Lenovo sells an optional service offering that covers accidental damage to machines which is not covered under the Standard Limited Warranty.
    Examples of accidental damage include: liquid spilled on or in unit, drops, falls and other similar impact, electrical surge, damaged or broken LCD, accidental breakage (multiple pieces).

    My only point is that, I don't know that issue is because of some accident or Manufacturing defect which is increasing day by day. You please consider it and do the required.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.