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Mis Selling and Misleading information by ICICI bank team

Complain ID : CCN021389   31   Complaint's Reply

Insurance Complaint Complaint Date: July 27, 2016
Modified date: July 27, 2016
Hello Team,

I hold a policy number 19228533 with icici while taking the policy I was told by their representative Ms. Ahana Chowdhury that the policy premium will be one time which was discussed and agreed by both the party.

Their representative collected the cheque personally after we got the policy document we noticed that the information mentioned in the document is not correct I have raised the request also to rectify but was not entertained due to wrong mail id mentioned in policy document.


I met Ahana in personal to get the information correct in the document she said she will do the same and after thay there is again no communication from her.


Now icicipru team is continuous following me up to pay the premium while I was clear when making the policy that I want only one time premium and Ahana agreed that it will be once.

I am continuous following up since September 2015 also attaching my previous communication regarding this policy with your company.

Can you look into the matter and get the things sorted asap this kind of mis-selling was not expected.

I hope to receive a prompt response from your end.

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    icici emoyee

    mis selling of ulip plans in icici bank by icici emoyee:

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    Dear sir, I am ICICI bank employee.. it's been only 6 month I joined this banks.. I will tell you truth about ICICI bank... as every one knows that mis selling of ULIP plans is done in icici bank...This is 100 % true... Sir..but you should not blame junior staff (PB,VB) for this..the real culprits are branch manager and lead PB... If junior staff could not sell Ulip (LI) on any day... then they are punished .. PBs and VBs are Mentally tortured.... every evening after 7pm all PBs and VBs are called in a cabin like a slave.. and those who could not sell LI..by hook or by crook.. such employees are humiliated like any thing... they are threatened that you will be transferred to other branch far away from his home....you will loose your job... why you joined this bank if you can't sell LI... and so and so.... Further they threat to reject all leave applications of such employees...
    Sir..what I have observer so far in my branch is that... It is not bank.. rather I would say it is a place where customer money is used to generate profit for a bank in unethical and immoral way... Customer comes for FD but they do mind wash of customer and force to invest in ULIp plans...even a donkey knows that ULIP(LI) is worst investment... to get average return one has to wait at least 5-10 years.. it is better to invest in Mutual Funds rather than investing in ULIP...but since bank generate higher revenue(14%) customers are forced/misguided to buy ULIP plan.. IRDA should stop selling of Ulip product(LI) in Bank branch premises... I remember an incidence ..that a customer was refused to give withdrawal slip to withdraw his money beacuse he was not carrying passbook and identity proof with him... But I have seen cases where for a customer who agrees to invest in ULIP(LI) was issued instant cheque books for the purpose of fund transfer to ICICI Prudential..
    my question is to HR..that when they hire to any new candidate for PB role why they don't inform the candidates about this Phethatic work culture and long working hours... Why they don't say to candidate that you are not joining a bank but your are joining a life insurance office...and believe me..for this you need not to hire any MBAs you could have hired a 12th pass English speaking guy..who can fool the customer...so why you are ruining careers of MBA. Dear HR team..I request you please wake up and take corrective steps... I joined as PB... I am eager to serve ICICI bank in good faith... But I am not able to perform my duties because of clashes of interest. BM and lead PBs utilise all time which is available to me for their interest... l.e sale of LI meeting in morning.. customer service on counter in branch from 9.30am to 5.00 pm and..in evening abusive and humiliation meeting for LI... now..my question is to HR..that How will a PB get time for visit to customer place for SA and CA account opening... where is time for 2 visit daily...when I say to BM that i have to go to customer place for open SA/CA account.. I am not allowed ..they say sit on counter and serve customer and hunt for LI opportunities..or even if any PB goes out of the branch during operation hours(9:30am to 5pm) for customer visit for account opening or for any purpose other than LI sale.. then DBM and BM will scold on him..why you went out during customer service hours....all rubbish ..every one knows how customer services are given in branches... My question is to HR why there is gap between ICICI bank policy as a whole and work culture in branches...
    I would suggest HR that they should issue mandate to BM and Lead PB that... They should allow all PBs to work for their BSC..after 4 pm every PB should allow to visit client place.....

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