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Complaint against NoBroker for not giving our insured damaged products' amount

Complain ID : CCN051847   32  

Insurance Complaint Complaint Date: April 9, 2021
Hi Team,
We had booked Nobroker.com to shift our stuff from Aundh to Lohegaon in Pune on 30TH March. During transit, they broke our Oneplus Q1 Series 55-inch TV screen with few other damages (Lost one part of the wardrobe, Lost TV Stand screws, etc). All the stuff was insured by them in case of any damage as we went with the insurance. Now after following up for many days, we are not getting the sum whatever is needed for the repair also. They are saying 10k -11k -18k as if we are begging them. Even if the TV Screen is repaired it will cost us at least 40k (we had bought in 69k) but they are arguing TV is 2 years old. But our point is TV is just 1.5 years old and it was not broken before it came into the picture and our TV was functional. Now if the TV is not working it is because of them and they have to bear the repair cost at least.
Please help in addressing this issue.

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