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OYO is doing harassment with customers and not refunding customers money.

Complain ID : CCN040932   44  

Harassment Complaint Complaint Date: August 27, 2019
I have booked room from oyo, but when i have reached the hotel the hotel is closed then i complaint to oyo customer service no. Then they shift my booking to another hotel oyo 16678 Rohtak Palace, the amount which is showing which i have to pay is 687 but when i reached the hotel then they denied to give me a room in 687 rs they saying we don't accept online payment from oyo and we provide you a room in 1000, then i called to oyo support no. Again and told all this thing and they had a wird with hotel manager also, then oyo support executive said that we are updating your amount we bear rest of the amount and update the amount, then hotel mamager said you check in when amount updated i will tell but after 1 hour amount not updated then i again call to oyo support executive then they are saying booking is on safe mode and we are canceling the booking and again book for you i said ok but they are unable to book again room showing full then i again give phone to hotel manager and said to talk with oyo guest mamager but hotel manager denied them to give room in this amount and shouting on oyo guest msnager and now i was stuck there then i told all the things to oyo guest manager that i have to pay 1000 now because they don't allow us yo go without payment because i stay 1 hour there, then oyo guest manager give me assurity that how much amount you paid to hotel i will refund that amount, then i do payment of rs 1000 by paytm to hotel, but after Claming my refund now, oyo is playing dirty game's with me by saying we don't cancel your booking you have canceled and saying we don't refund any amount, i also have all recordings in which they give assurity and sent mail yo oyo also but they are not replying, they are doing harassment and cheating with customers. Please help consumers from #oyo
Complaint Against / To: OYO ROOMS

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