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Received parcel with fake and different item Samsung J7 mobile

Complain ID : CCN020792   106   Complaint's Reply

Fraud Complaints Complaint Date: July 1, 2016
Modified date: July 1, 2016
  • State :  Punjab
  • City :  Mukerian
  • Address: Vill- Gujjar Katrala, PO - Sango Katrala Teh- Mukerian, Distt- Hoshiarpur (Punjab) PIN-144211
I received a call from this no. 8010681301 on 7th of June 2016. She told me that you are one of the lucky customers using Airtel sim and you got a offer to get Samsung J7 mobile in just 3450/- rupees.
( Actual price-14500/- ). If you are interested, we will parcel this mobile in your nearest post office in 10-15 days. Then she asked my address and said we will inform you when we dispatch it. On 27th of June, she made a call again, that your parcel has been arrived at the post office. She sent the parcel code also through mobile SMS. I went there in post office and asked for that parcel, but they said you can not take that parcel right now as the data has not come. Then again that fraud girl talked to me and said data has come you can take your parcel. Then I went there in post office and took that parcel after paying 3450/- rupees of amount. But when I opened that parcel, instead of Samsung J7 mobile, I found there was a duplicate chain in golden colour packed in a jewellery box. I felt disappoint. I went back to the post office to tell about this fraud and asked for the further action I have to take. Then they suggest me about the consumer forum. I hope you help me to get my amount back. Thank you.

The Parcel that I received is from the address given below-:

ABD TELESHOP
BITHORIA, HALDWANI, DISTT-NAINITAL (UK)
PIN-263139
CONTACT-8800538848

BD/P/NTL/15-16
E.BILLER ID - 6537
PARCEL ID - 4747

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.