Compliant Against MONOPOLY of Cable operators - FASTWAY work in Collusion with Local Cable operator

Subject : Compliant Against MONOPOLY of Cable operators - FASTWAY work in Collusion with Local Cable operator fixed by Fastway for unethical money gains.

The issue is as under:
Person appointed by local cable operator namely Mr. Suhkwinder Singh to collect monthly subscription charges did not came to my place i.e. H.No.17, First Floor, Sector 33-A, Chandigarh to collect the subscription charges for the month of January 2018 as a result the connection was disconnected in mid-January 2018.
When I asked Mr Suhkwinder Why he did not came to collect monthly fee for cable connection for past 2 and a half months? He replied that he ring the bell from the ground floor and the bell was not working.
He should have come upstairs and ring the doorbell.
Meaning thereby that Mr. Suhkwinder Singh did not bothered to come upstairs to collect money.
Also thereafter till 27-3-18 he did not came at my place.
Repeatedly I tried to contact at the number 7508320194 (local operator) and 7508001026.
These numbers are provided to me by Fastway via SMS in response to my complaints lodged with FATSWAY at its toll free number 9217092170.
But actually the said two numbers do not exist. Again a notorious practices are performed by MCO personals
Then somehow I got the working contact number 0172-4002009, 7696543232, and 91158182239 but further added to my harassment on behalf of local operator as no one picked my repeated calls on these numbers.
I continued lodging complaints on FASTWAY toll free number 9217092170.
The connection remained disconnected till 27-3-18.
Suddenly on 28-3-18 two persons came to my place in my absence to attend to my pending complaint since January 2018.
They took Rs.600/- from my wife and gave her a receipt dated 28-3-18 of the said but fraudntly mentioned the months January and March 2018 instead of April and May 2018 on the receipt dated 28-3-18. The receipt was fraudntly issued for the period the Cable remained deactivated ( Cable remained deactivated by Fastway network from mid Jan., Feb. and March 2018 ).
When my wife asked why you are taking money for the months when the connection remained disconnected, the operator’s person instead of justifying, he misbehaved with my wife.
My wife being afraid of being misbehaved did not asked anything further.
When I came home and came to know about the said dictating behaviour of the persons deputed by local cable operator, Again I have to make numbers of call at 7696543232 but no one picked and after repeated attempts suddenly a madam responded and I was able to talk, I explained the matter and she handed over the phone to Mr Suhkwinder (person appointed by LCO to collect subscription fee).
When I asked Mr Suhkwinder - Why he did not came on first floor to collect monthly fee for cable connection for past 2 and a half months? He replied that he ring the bell from the ground floor and the bell was not working. He did not bothered to come upstairs to collect money.
I also tried to contact at local head office no. 0172-4002009. My call was picked after spending a lot of time for repeated calls. I explained the matter to the attending person.
He assured me that the money taken for the month of March 2018 and half moth of Jan 2018 will be adjusted for the month of April 2018 onwards.
After taking RS.600/- advance subscription fee for two months on 28-3-18 the connection was activated on 28-3-18 But Suddenly on 26-4-18 again the cable connection was disconnected.
Thereafter I tried many times to connect on mobile and landline numbers but no one pick the calls.
When I lodged complaints on FASTWAY toll free number 9217092170 and explained the matter but they did not resolved the matter told me to contact the LOC .
It seems FASTWAY work in Collusion with Local Cable operator fixed by Fastway for unethical money gains.
Person attending Toll free no. 9217092170 give the same answer every time that we will resolve the issue within 6 hours of time but nothing is done.

The main reason behind this behaviour of Fastway Transmission Pvt. Ltd. and its Local Cable Operators is it MONOPOLY in Chandigarh.
There is no other cable service provider in my area so the customer has no choice for changing the Cable service provider.
DTHs do not provide some local channels which I require to view. So I can not shift to DTH.
So the Govt. should see that the MONOLOPY of the cable operator leads to HARRASMENT of customers as in my case.
So the Govt. should allow more than one cable operators in all areas to avoid HARASSMENT by the single cable operator.

Thanking you

Yours faithfully
Amarjit Singh
Mobile : 9569632221
MAC No. 088039234BBT