Wrong order place, i approach dhaba for complaint but they abused me

Complain ID : CCN038556   42  

Food Complaints Complaint Date: April 28, 2019
Modified date: May 25, 2019
I bought shahi paneer but when opened box at home it was chola. i approach dhaba for complaint but they abused me. their behaviour was not good. they didn't refund my money. said difference will pay.
Complaint Against / To: DHEERAJ DHABA

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.