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Defective product - I have purchased a double door refrigerator LG 420 L, from paytm mall.

Complain ID : CCN034559   26  

File A Complaint Complaint Date: October 1, 2018
Modified date: October 24, 2018
I have purchased a double door refrigerator LG 420 L, from paytm mall. My Order No. is 6087537810 and I have received on 25 sep, 2018 and get installed in the evening of 26, after that I have found that there is less cooling and it make lots of noise, then i continue trying paytm customer care many times but it was continue hold on, after getting tired I have asked paytm (in paytm app) on 28 sep for return under the 7 days return policy for defective product, I am continuing trying to call customer care on 28, 29, and after that they picked phone on 30 sep after a long holding and asked this is not a defective, they will give the resolution but till now no reponse, they are passing the time so that they asked me now the 7 days over, please help me this is not for the small amount. i think this is refurbished product which they sell asking new product even they give the install fascility not by the brand but the local servicing shops, if the product is new then company give the installation free then why they not give the installation service by the brand company instead of local partners.
Complaint Against / To: paytm mall

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