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Complaint against Extra marks cheating on us.STOP money deduction and refund from our bank

Complain ID : CCN044471   26  

Education Complaint Complaint Date: March 26, 2020
  • State :  Telangana
  • City :  Hyderabad
  • Address: 8-4-549/90,Netaji Nagar,Near A.G Colony,Erragadda,500018
To
Respected Sir/Madam,

I am a subscriber of extra marks. I have bought a soft course of class 9th and 10th from extra marks for my daughter's education. The package is of 25000 rupees in the form of EMI. But we aren't satisfied with their service. We have informed this to their customer service as we wanted to stop the deduction of the money. we have complained this 3 to 4 months ago but our money has been getting deducted from 3 months even though we aren't using their app. We have informed about this deduction to their customer service again via Gmail and contacts. But they refused to refund the money and stop the deduction of money. They replied that the subscription can be stopped within 7 days of the subscription, but their executive didn't inform about this and also is not mentioned in their application form they said that we can cancel their subscription if we are not satisfied with their app. This made us trust them. On the hole they cheated us.

so we please request to order them to stop the deduction of our amount from our bank and refund the money.


SUBSCRIPTION DETAILS
DATE OF SUBSCRIPTION-: 30/9/2019
FORM NUMBER-:46304

The first amount paid to the executive on 30/9/2019 and amount is 3200 Rupees
first EMI-:2180 Rupees on 11/11/2019
second EMI-:2180 Rupees on 5/12/2019
third EMI-:2180 Rupees on 9/3/2020

Bank details-:
Punjab National Bank
Branch-: Erragadda
Account number-: 0687000110305791
Our contact number-: 9703095974
Complaint Against / To: Extramarks

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