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Wrong deduction of monthly subscription

Complain ID : CCN025144   26  

DTH TV Complaint Complaint Date: December 25, 2016
Respected Sir,

This is with regards to the Videocon d2h customer id - 161470150. Yesterday evening (24th Dec, 2016), I called up Videocon d2h customer care and asked the customer care executive (Vinod) to upgrade my pack to Platinum HD 650/- per month.

He informed me that Platinum HD package is activated and due date for the same is 14th Jan 2016. Similarly I had received SMS and mail confirming that Pack us activated with subscription end date 14th Jan 2016.

Today morning I had received one more mail update saying subscription end date is on 09th Jan 2016. I called customer care number where they does not have any information and twice banged phone on my face. Really pathetic customer care.

Hence, I would request you to kindly take a look into this matter and see to it money deducted from my d2h balance.

Looking forward to a positive response from your end.

Regards,
Navin Karkera


Complaint Against / To: Videocon D2H

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