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Videocon d2h Unable to view channels even after having balance in account

Complain ID : CCN037314   45   Complaint's Reply

DTH TV Complaint Complaint Date: February 10, 2019
Modified date: February 21, 2019
Not able to change my plans as per trai outlines. No help from service provider. Cannot even connect to customer care. Even having account balance the services are terminated.will like to switch to other dth TV as Videocon is very insensible and irresponsible.
Complaint Against / To: Videocon d2h

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    team d2h

    by team d2h:

    (5 of 5)

    Dear Sibasis,

    In order to simplify the complexes, Write us the list of your desired channels/packs on customercare@d2h.com. As per the TRAI guidelines, we will help you to enjoy your favourite channels on fair rates and will assist you in the best possible way.

    Regards,
    Team d2h

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.