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Videocon d2h unable to close my account

Complain ID : CCN039108   66   Complaint's Reply

DTH TV Complaint Complaint Date: June 13, 2019
Modified date: August 10, 2019
  • State :  Telangana
  • City :  hyderabad
  • Address: Gemini Vista, Plot No 1702, Doctors Colony
my account in d2h is 175315362.

First of all I am a stupid that taken videocon d2h. Previously I had an issue with d2h as without my notice addons added to my account and after a long discussion they removed from account without any componsation. I am not using d2h from more than 6 months and today unexpectedly recharged the account and got to know that my account is still in active state and my amount 333 will not be refunded. I asked to close my account and what they are saying is videocon d2h is a hell once we enter we cannot go back. I wanted to close my bloody d2h account can I know the process for that.
Complaint Against / To: Videocon d2h

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    Team d2h

    unable to close my account by Team d2h:

    (5 of 5)

    Dear Ravi,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Thanks & regards

    Team d2h

    Unable to close my account by Team d2h:

    (5 of 5)

    Dear Ravi,

    We would like to inform you that the amount of Rs.333/- has been successfully credited in your d2h account on 13-Jun-2019 and your account is active now. Moreover, you are not eligible for any compensation. Kindly let us know if you need any further assistance.

    Thanks & regards

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.