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Videocon D2H offline for 15-20 days and no support

Complain ID : CCN038764   39   Complaint's Reply

DTH TV Complaint Complaint Date: May 16, 2019
Modified date: June 3, 2019
Our D2H services with id no 60075794 is offline for over 15-20 days , and no agent is willing to visit to resolve the issues , despite calling several time and follow up . Every time customer care is saying that they will send an engineer, which is no where to be found . Even calls, mails and contact to the nodal officer VISHWANTH N, is of no use and no email acknowledgement or response Nodel Office details Aashirwad, #215, 3rd Floor, 12th Cross, Mahalakshmi Layout, Bangalore 560086Phone No. : 080-23002888, 23002827Email : CircleCoordinator.K-1@d2hdesk.com / nodalofficer.ka@dishd2h.com .


we are considering as the last option before approaching TRAI and ombudsman team , as this is really very frustrating and lethargic customer response .Please reach out to me for any resolution or how i can take up this issue further .
Complaint Against / To: Videocon D2H

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    Team d2h

    by Team d2h:

    (5 of 5)

    Dear Sharad,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Thanks & regards

    Team d2h

    Dear Sharad, As per our team update, you were out of station and team has been taken the appointment for this Saturday and they will coordinate with you regarding this. Kindly let us know if you nee by Team d2h:

    (5 of 5)

    Dear Sharad,

    As per our team update, you were out of station and team has been taken the appointment for this Saturday and they will coordinate with you regarding this. Kindly let us know if you need any further assistance.

    Thanks & regards

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.