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Videocon d2h - No one justified for balance deduction for ID-102727208

Complain ID : CCN028947   40   Complaint's Reply

DTH TV Complaint Complaint Date: October 6, 2017
Modified date: October 9, 2017
Respected Sir,

This is with regards to the Videocon d2h customer id - 102727208. Today (06th Oct, 2017), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to justify balance deduction but she did not justified proper way.

She informed me that along with the monthly Pack 285 Rs. And add on Kids 34 Rs. Total monthly pack is Rs.369 . Again I asked how to monthly pack become 369 Rs. Because as per pack 285Rs. + kids add on 34 Rs it becomes only 319 Rs.then she gave me not proper answer and diconneted call without my permission.


At this stage, After somtime I got a call from their end but this executive also not clarrify proper reason then I asked her to transfer the call to a supervisor and logged a complaint but during this call she added 30 Rs. In my account and hold call for 5 min transferring to supervisor and at last said that our senior persons not available now they will call you after sometime.

Hence, I would request you to kindly take a look into this matter and ask to videocon d2h where is customers 30 Rs.which are deducted from account balance.

Looking forward to a positive response from your end.
Complaint Against / To: Videocon d2h

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    Videocond2h

    NO ONE JUSTIFIED FOR BALANCE DEDUCTION FOR ID-102727208 by Videocond2h:

    (5 of 5)

    Dear Customer,

    Please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.

    Warm Regards,
    Videocon d2h Team

    Videocon D2h

    NO ONE JUSTIFIED FOR BALANCE DEDUCTION FOR ID-102727208 by Videocon D2h:

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    Dear Customer,

    Thank you for sharing your details with us. We will have someone contact you as soon as possible.

    Warm Regards,
    Videocon d2h Team

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