Online consumer complain aginst Videocon d2h customer for Wrongly Activated Channels
Complain ID : CCN020539 408 Complaint's Reply
DTH TV Complaint
Complaint Date: June 20, 2016
Modified date: June 20, 2016
Respected Sir,
This is with regards to the Videocon d2h customer id - 148893120. Today evening (20th June, 2016), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to downgrade my base pack to Flexi Pack 99/- per month.
She informed me that along with the Flexi Pack, an add-on pack has to be compulsorily activated. I asked her to activate the "Hindi Entertainment Add-on for 62/- per month". She informed me that she has taken the request and has activated the base pack along with the add-on pack.
Upon switching on the TV set, I could not find channels - Star Plus, Sony, Colors etc activated. What the executive did was, instead of activating the Hindi Entertainment Pack, she activated Hindi Movies + Hindi News.
I again called up the customer care and asked the executive (a female again) to deactivate the "Hindi Movies" & "Hindi News" add-on pack. She, on the other hand, informed that she can't deactivate the packs since there's a lock-in period of 30 days.
At this stage, I asked her to transfer the call to a supervisor and lodged a complaint (No - 402371142) in this regard. However, the supervisor informed me that any action on this complaint can only be taken in the next 8 working days.
Hence, I would request you to kindly take a look into this matter and see to it that the 2 add-on packs "Hindi Movies" & "Hindi News" are deactivated without any additional money deducted from my d2h balance.
Looking forward to a positive response from your end.
Regards,
Md. Zeeshan Fatmi
Ph - 9739888725
This is with regards to the Videocon d2h customer id - 148893120. Today evening (20th June, 2016), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to downgrade my base pack to Flexi Pack 99/- per month.
She informed me that along with the Flexi Pack, an add-on pack has to be compulsorily activated. I asked her to activate the "Hindi Entertainment Add-on for 62/- per month". She informed me that she has taken the request and has activated the base pack along with the add-on pack.
Upon switching on the TV set, I could not find channels - Star Plus, Sony, Colors etc activated. What the executive did was, instead of activating the Hindi Entertainment Pack, she activated Hindi Movies + Hindi News.
I again called up the customer care and asked the executive (a female again) to deactivate the "Hindi Movies" & "Hindi News" add-on pack. She, on the other hand, informed that she can't deactivate the packs since there's a lock-in period of 30 days.
At this stage, I asked her to transfer the call to a supervisor and lodged a complaint (No - 402371142) in this regard. However, the supervisor informed me that any action on this complaint can only be taken in the next 8 working days.
Hence, I would request you to kindly take a look into this matter and see to it that the 2 add-on packs "Hindi Movies" & "Hindi News" are deactivated without any additional money deducted from my d2h balance.
Looking forward to a positive response from your end.
Regards,
Md. Zeeshan Fatmi
Ph - 9739888725
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