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Error in email, I have erroneously made wrong recharge on customer id no 139887325

Complain ID : CCN029063   35   Complaint's Reply

DTH TV Complaint Complaint Date: October 12, 2017
Modified date: October 12, 2017
  • State :  Maharashtra
  • City :  Mumbai
  • Address: B 301 Sai Sankalp Shankheshwar Nagar Achole Road Nallasopara East Mumbai 401203
Dear Sir,
Further to discussion with videocon d2h supervisor Mr. Akshay Maru, I have erroneously made wrong recharge on customer id no 139887325 instead of 73103180.
Kindly revers the transaction and recharge to my customer id 73103180.
I have made payment through Hdfc bank Mobile application payzapp. Transaction detail message is as below..
Rs.866.00 was spent on ur HDFCBank CREDIT Card ending 9951 on 2017-10-11:20:07:48 at PayZapp Bill Pay.
Kindly find attached screens hot for your kind reference.
I am sending mail on customercare@d2h.com but it's not deliver and receive error reply.
Please do the needful and reverse the transaction.
Thanks
Vinay purshottam shetraniya
9637566947

Thank you for using PayZapp. Please quote your Transaction ID for any queries relating to this transaction in future.

Transaction DetailsTransaction Reference ID6019266747915073862723890Payment Reference ID201710112007377887yS33rF1Subscriber ID139887325Payment received towardsVideocon DTH PaymentAmountRs. 866.00Date and Time11-10-2017 20:07:58
Complaint Against / To: Videocon d2h

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    Videocon D2h

    ERROR IN EMAIL, I HAVE ERRONEOUSLY MADE WRONG RECHARGE ON CUSTOMER ID NO 139887325 by Videocon D2h:

    (5 of 5)

    Dear Customer,

    Thank you for sharing your details with us. We will have someone contact you as soon as possible.

    Warm Regards,
    Videocon d2h Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.